Policy Information Cancellation and Postponement Policy
At our camp, we understand that plans can change. Our Cancellation and Postponement Policy is designed to offer flexibility while ensuring fairness for all guests. Whether you need to adjust your travel dates or cancel your reservation, our policy outlines the necessary steps and conditions. We aim to make the process as smooth as possible so you can focus on enjoying your stay with us.
Cancellation Policy
- If you cancel 15 or more days before your check-in date, you will receive a refund of 10% of the booking amount.
- If you cancel between 48 hours and 14 days before your check-in date, you will receive a refund of 50% of the booking amount.
- No refund will be provided if you cancel less than 48 hours before your check-in date or fail to show up.
Postponement / Preponement Policy
- If you want to change your check-in date 15 or more days before your original check-in date, it's free of charge, but no further changes or cancellations are allowed.
- If you want to change your check-in date 7 to 14 days before your original check-in date, there will be a 20% charge of the booking amount.
- If you want to change your check-in date between 24 hours and 7 days before your original check-in date, a 50% charge will be added to the booking amount.
- If you want to change your check-in date less than 24 hours before your original check-in date, no modifications are allowed.
